@article{oai:teapot.lib.ocha.ac.jp:00039232,
 author = {ウォンサミン, スリーラット and WONGSAMING, Sureerut},
 journal = {人間文化創成科学論叢},
 month = {Mar},
 note = {application/pdf, 紀要論文, The purpose of this paper is to study sequences of offering information and its responses in complaint \
discourse, shedding light on Japanese, Thai native situations and Japanese-Thai contact situations. \
The results here reveal that the sequences most adopted by Japanese Native speakers are “offering \
general information-building relationship” and “offering general information-showing consideration”. \
Meanwhile, the sequence of “offering speaker’s information-looking for problem solution” are found \
most among Thai Native Speakers. In terms of constructing the complaint discourse, Japanese Native \
Speakers prefer explaining consequences of the unsatisfactory situation objectively and attempt to \
repair the situation by apologizing or showing their consideration. In contrast, Thai Native Speakers \
focus on explaining the effect of the unsatisfactory situation caused by the interlocutor and attempting \
to come up with the solution as soon as they can. As for Japanese-Thai contact situations in which \
Thai learners must give response to complaints by the Japanese, the sequence found most is “offering \
general information-backchannels”. It shows that, unlike in the native situations, Thai learners mainly \
use backchannels. The responses, such as “building relationship”, “showing consideration” and “looking \
for problem solution” are rarely used which gives the impression of the interlocutor not understanding, \
or not being involved in repairing the situation.},
 pages = {11--19},
 title = {不満表明とそれに対する応答の研究 : 「情報提供―応答」の連鎖に注目して},
 volume = {19},
 year = {2017}
}