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不満表明とそれに対する応答の研究 : 「情報提供―応答」の連鎖に注目して
http://hdl.handle.net/10083/61027
http://hdl.handle.net/10083/6102746eb00a0-5f4e-45cf-9848-809fa4952791
| 名前 / ファイル | ライセンス | アクション |
|---|---|---|
02_wongsaming.pdf (287.4 kB)
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| Item type | 紀要論文 / Departmental Bulletin Paper(1) | |||||
|---|---|---|---|---|---|---|
| 公開日 | 2017-04-21 | |||||
| タイトル | ||||||
| タイトル | 不満表明とそれに対する応答の研究 : 「情報提供―応答」の連鎖に注目して | |||||
| タイトル | ||||||
| タイトル | The Study of Complaints and Responses to Complaints : Focusing on sequences of Offering information and its responses | |||||
| 言語 | en | |||||
| 言語 | ||||||
| 言語 | jpn | |||||
| 資源タイプ | ||||||
| 資源タイプ識別子 | http://purl.org/coar/resource_type/c_6501 | |||||
| 資源タイプ | departmental bulletin paper | |||||
| 著者 |
ウォンサミン, スリーラット
× ウォンサミン, スリーラット× WONGSAMING, Sureerut |
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| 抄録 | ||||||
| 内容記述タイプ | Abstract | |||||
| 内容記述 | The purpose of this paper is to study sequences of offering information and its responses in complaint \ discourse, shedding light on Japanese, Thai native situations and Japanese-Thai contact situations. \ The results here reveal that the sequences most adopted by Japanese Native speakers are “offering \ general information-building relationship” and “offering general information-showing consideration”. \ Meanwhile, the sequence of “offering speaker’s information-looking for problem solution” are found \ most among Thai Native Speakers. In terms of constructing the complaint discourse, Japanese Native \ Speakers prefer explaining consequences of the unsatisfactory situation objectively and attempt to \ repair the situation by apologizing or showing their consideration. In contrast, Thai Native Speakers \ focus on explaining the effect of the unsatisfactory situation caused by the interlocutor and attempting \ to come up with the solution as soon as they can. As for Japanese-Thai contact situations in which \ Thai learners must give response to complaints by the Japanese, the sequence found most is “offering \ general information-backchannels”. It shows that, unlike in the native situations, Thai learners mainly \ use backchannels. The responses, such as “building relationship”, “showing consideration” and “looking \ for problem solution” are rarely used which gives the impression of the interlocutor not understanding, \ or not being involved in repairing the situation. |
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| 書誌情報 |
人間文化創成科学論叢 巻 19, p. 11-19, 発行日 2017-03-31 |
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| 書誌レコードID | ||||||
| 収録物識別子タイプ | NCID | |||||
| 収録物識別子 | AA1231891X | |||||
| フォーマット | ||||||
| 内容記述タイプ | Other | |||||
| 内容記述 | application/pdf | |||||
| 形態 | ||||||
| 値 | 287400 bytes | |||||
| 著者版フラグ | ||||||
| 値 | publisher | |||||
| 日本十進分類法 | ||||||
| 主題Scheme | NDC | |||||
| 主題 | 051 | |||||
| 出版者 | ||||||
| 出版者 | お茶の水女子大学大学院人間文化創成科学研究科 | |||||
| 資源タイプ | ||||||
| 内容記述タイプ | Other | |||||
| 内容記述 | 紀要論文 | |||||
| 資源タイプ・ローカル | ||||||
| 値 | 紀要論文 | |||||
| 資源タイプ・NII | ||||||
| 値 | Departmental Bulletin Paper | |||||
| 資源タイプ・DCMI | ||||||
| 値 | text | |||||
| 資源タイプ・ローカル表示コード | ||||||
| 値 | 03 | |||||
